Security Service Not Properly Supported by the Administration

The lone security guard for the six buildings at Rockhill is placed in an impossible situation, especially on Thursday through Saturday evenings.

Tenants must call multiple times for assistance while the guard is overwhelmed by numerous situations he must face alone without support, sometimes among several people who may be intoxicated and looking for conflict. In an aggressive situation, the presence of a second guard could help calm things down and/or provide assistance.

It is the responsibility of the landlord to provide peaceful enjoyment of the housing, including ensuring that tenants are not disturbed by other tenants in the building. (see the article from Éducaloi)

Several tenants have also reported that when they are bothered by the smells of tobacco or marijuana, the security service says they are unable to investigate where the smell is coming from. They also say they are unable to follow up with the police as they would not investigate a single isolated case.

Regardless, Minto cannot shirk their responsibility for problems that are common in rental buildings, under penalty of being asked for a rent reduction for loss of enjoyment.

• Ensure that there are two guards for periods when there are multiple calls and risky situations, for example, due to alcohol consumption or if there is an altercation between several individuals.
• Ensure that there is an incident log to provide the necessary information to the police for investigation.
• Work with the police and security trainers to understand how to deal with typical problems found in rental complexes.